![]() During this time, you can enroll, change health plans, add eligible dependents, delete dependents, or cancel coverage. Open Enrollment is an annual process that occurs in the fall. You may also use our online service, the Health Plan Search by ZIP Code. Contact the health plan before enrolling to make sure they cover your ZIP Codes and that their provider network is accepting new patients in your area. Some health plans are available only in certain counties and/or ZIP Codes. You can also log in to m圜alPERS to use the Search Health Plans tool to research the health plan coverage and benefits most important to you and your family. ![]() Though further research is needed, the study shows that video visits are an efficient way to practice medicine.Visit your health plan's website to learn how benefits, claims, and payment of claims are covered, as well as the service limitations and exclusions that may apply. “Physicians who do a lot of video visits also find them beneficial. ![]() “We’re finding that patients find video visits very satisfying,” Dr. * About 66 percent of scheduled video visits were successfully completed however, patients and clinicians who weren’t able to communicate by video were almost always able to complete the visit another way.* 60 percent of TPMG clinicians used video visits, and less than 5 percent of patients.* The average length of the typical video visit was about 8 minutes.* Patients used smart phones for 74 percent of the video visits, while 20 percent used a computer and 6 percent used a tablet.* 93 percent of patients who scheduled video visits said their health care needs were met.“Clinicians can see the patient and how they are feeling, but there’s nothing physical that they need to examine.” Parikh and Wargon are leaders in The Permanente Medical Group (TPMG)’s Technology Group. “They are also working quite well in behavioral health,” added co-author and Kaiser Permanente podiatric surgeon Craig Wargon, DPM. “Pediatrics are a nice place for video to work, because parents have a hard time getting their kids to the doctor,” said co-author and Kaiser Permanente pediatrician Rahul Parikh, MD. ![]() Co-author and Kaiser Permanente pediatrician Rahul Parikh, MD, says video visits can work well for parents who have a difficult time getting their kids to the doctor. Three-quarters of those video visits were in primary care (internal and adult family medicine), pediatrics, dermatology, after-hours care and psychiatry. Kaiser Permanente employs a number of different methods for interacting with patients via telemedicine, including phone, secure email message, and video. Video visits accounted for a small proportion during the study period - less than 1 percent. ![]() “We think this is the largest analysis of video visits in an integrated health care setting.” Co-author and Kaiser Permanente podiatric surgeon Craig Wargon, MD, is medical director of the TPMG Technology Group. “The evidence on integrating video visits into ongoing clinical care is limited,” Reed said. At the time of the study, Kaiser Permanente did not charge any co-payments or deductibles for video visits. The study, “Real-time patient-provider video telemedicine integrated with clinical care,” looked at more than 200,000 video visits conducted in 2015, 20 in Northern California, and included an online survey of nearly 1,300 members who chose to schedule a video visit with their physician. Members can now self-schedule video appointments online at kp.org and communicate face-to-face with physicians on a mobile phone, computer or tablet. Kaiser Permanente Northern California began offering video visits across the region in 2011, and they became widely available in mid-2014. “One of the strengths of this option is that you can maintain a stronger relationship with your own doctor through video.” “Many patients reported that the video visit actually improved the relationship with their clinician,” said lead author Mary Reed, DrPH, research scientist at the Kaiser Permanente Northern California Division of Research. Kaiser Permanente members who chose video visits were overwhelmingly satisfied with this new way to “see” their doctor, according to research correspondence published today in the New England Journal of Medicine. Kaiser Permanente research finds that members appreciate being able to connect with their doctors online Mary Reed’s research is showing that Kaiser Permanente members feel video visits strengthen the doctor-patient relationship. ![]()
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